Utility Payment Conference
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Thank you for being part of the 2018 Utility Payment Conference. Below are the presentations for the conference this
year. The presentations will be available for review until January 31, 2020.
Monday, October 22
1:00 - 3:00 PM
At-A-Glance - Overview of conference
2018 Planning Committee
Tuesday, October 23
9:15 - 9:45 AM
Welcome to OUC and Orlando
Jenise Osani, Director, Markeing &
E-Commerce, Orlando Utilities
9:45 AM - 10:45 AM
Mobile Relevance - What Current Trends Mean
for Bill Payment
Bob Wilson, EVP Chief Revenue
Officer, Clearwater Payments
1:00 PM - 2:30 PM
How Utility Companies Are Using Faster
Ryan McHugh, VP & Specialist
Product Manager, BNY Mellon
Ted Brooke, Relationship Manager,
BNY Mellon
Michael Belshe, Treasury
Supervisor, Duquesne Light
Raul Martinez, Sr. Analyst - Payment
Services, Southern California
3:30 PM - 4:15
Preparing for PCI DSS Compliance
Bob Brown, CISO, Busey
Wednesday, October 24
9:15 AM - 10:15 AM
Delivering an Excellent Customer Experience in
An Evolving Digital World
Andrea Whisler, Vice President,
Client Management , Fiserv
11:15 AM - 12:15 PM
Efficient Billing and Payments, 3 Considerations
Stuart Bain, SVP of Production
Management, Max Bisschop, Sales
& Strategic Partnerships, Alacriti,
Eileen Snoberger, St. Lucie County
1:30 PM - 2:30 PM
Transforming the Customer Experience Through
Digital Engagement
Brian Grillo, Regional Sales
Director, Paymentus, Lisa
Compton, Billing & Payment CX
Manager, Consumers Energy
2:30 PM - 3:15 PM
Perpetually Paving the Path to Receivables
Adam Kruis, Vice President,
Working Capital Consultant, Global
Treasury Management, U.S. Bank,
Eric Houger, CMDSM, EMCM, MQC,
CPO, Supervisor of Payments,
Portland General Electric, Randy
Mills, Finance Team Leader,
Treasury, Idaho Power
Thursday, October 25
8:45 AM - 9:45 AM
Beyond the Rules; How ACH Can Help Move
Your Business Forward
Danita Tyrrell, AAP, Director,
Network Rules, NACHA
9:55 AM - 11:00 AM
Risk Mitigation for Originators: Considerations
for Reducing Risk in Payments Processing
Danita Tyrell, AAP, Director, Network
Rules, NACHA
11:00 AM - 11:50 AM
Review and Discussion of the Report of Cash
Payments over $10,000 Received in a Trade or
Business: FinCEN

Russell Stephenson, Sr. Program
Manager, Policy Division, U.S.
Department of Treasury, Financial
Crimes Enforcement Network
2018 Attendees