Utility Payment Conference
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Thank you for being part of the 2018 Utility Payment Conference. Below are the presentations for the conference this
year. The presentations will be available for review until January 31, 2019.
Monday, October 22
1:00 - 3:00 PM
At-A-Glance - Overview of conference
2018 Planning Committee
Tuesday, October 23
9:15 - 9:45 AM
Welcome to OUC and Orlando
Jenise Osani, Director, Markeing & E-Commerce,
Orlando Utilities Commission
9:45 AM - 10:45 AM
Mobile Relevance - What Current Trends Mean for
Bill Payment
Bob Wilson, EVP Chief Revenue Officer, Clearwater
1:00 PM - 2:30 PM
How Utility Companies Are Using Faster Payments
Ryan McHugh, VP & Specialist Product Manager, BNY
Ted Brooke, Relationship Manager, BNY Mellon
Michael Belshe, Treasury Supervisor, Duquesne
Light Company
Raul Martinez, Sr. Analyst - Payment Services,
Southern California Edison
3:30 PM - 4:15
Preparing for PCI DSS Compliance
Bob Brown, CISO, Busey Bank/FirsTech
Wednesday, October 24
9:15 AM - 10:15 AM
Delivering an Excellent Customer Experience in An
Evolving Digital World
Andrea Whisler, Vice President, Client Management ,
11:15 AM - 12:15 PM
Efficient Billing and Payments, 3 Considerations
Stuart Bain, SVP of Production Management, Max
Bisschop, Sales & Strategic Partnerships, Alacriti,
Eileen Snoberger, St. Lucie County
1:30 PM - 2:30 PM
Transforming the Customer Experience Through
Digital Engagement
Brian Grillo, Regional Sales Director, Paymentus,
Lisa Compton, Billing & Payment CX Manager,
Consumers Energy
2:30 PM - 3:15 PM
Perpetually Paving the Path to Receivables
Adam Kruis, Vice President, Working Capital
Consultant, Global Treasury Management, U.S. Bank,
Eric Houger, CMDSM, EMCM, MQC, CPO, Supervisor
of Payments, Portland General Electric, Randy Mills,
Finance Team Leader, Treasury, Idaho Power
Thursday, October 25
8:45 AM - 9:45 AM
Beyond the Rules; How ACH Can Help Move Your
Business Forward
Danita Tyrrell, AAP, Director, Network Rules, NACHA
9:55 AM - 11:00 AM
Risk Mitigation for Originators: Considerations for
Reducing Risk in Payments Processing
Danita Tyrell, AAP, Director, Network Rules, NACHA
11:00 AM - 11:50 AM
Review and Discussion of the Report of Cash
Payments over $10,000 Received in a Trade or
Business: FinCEN

Russell Stephenson, Sr. Program Manager, Policy
Division, U.S. Department of Treasury, Financial
Crimes Enforcement Network FinCEN
2018 Agenda