Topics
Descriptions
ACH
 
Bad debt
Lowering
Bankruptcy/Lien Policy
Collections - Processes and Improvements
Convenience Fees
 
Credit & Collections
Laws and rules
Customer payment preference
Statistics
Durbin Amendment
 
Federal Reserve
 
Identity Theft Policy - Red Flag
 
IRS F 8300 Rule
 
Legislation
 
NACHA Rules
Recurring payments; how long to store data files for compliance
New Technology
 
Paperless
Innovative ways to increase ebill/epay adoption rates
Payment Channel
Rationalization from biller perspective
Payments
Federal Agencies - U.S. Treasury Department payment solutions
Pre-payment; how does it work
Payments
Mobile Apps - implementation, road blocks, best practices
Payments
Text to Pay
Payments
How to drive customers to preferred payment
Payments
Face-to-Face payment efficiencies/walk-in payment offices - success
stories serving the under banked or efficient technology/alternative options
for serving people insisting on paying in person
Payments
NACHA Compliance; payment authorization for one-time and recurring
payments
PCI Compliance
Updates, changes
Refunds
Efficiency - Process
TCPA
How utilities contact/stay in compliance on cell phone calls, collections
Treasury Professional
Topics specifically for treasury staff
Suggested Presentation Topics from previous conference for our next conference

The Utility Payment Conference attendees were asked what topics they would like to see covered.  Suggested topics are
listed below.
www.paymentconference.com
Amanda      309-762-2854 (CST)
Rose            714-774-4171 (PST)