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Your Company:
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We're asking you to share your name and
company name this year just in case we
need more information to understand and
share your question(s).
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Your Name:
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Your Title:
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Telephone:
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1. What services do you provide? Example: Electric, Gas, Water, Internet, Telephone, etc. List
below.
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2. How many customers do you serve? Residential / Non-Residential?
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3. What type of payments do you accept?
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4. Have you implemented or enhanced a new process or procedure recently? If so, please
provide your information below.
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Yes
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No
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5. What trade communications if any are you signed up for? Please list below.
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6. Have you or are you going to be sending out an RFI or RFP 2019/2020? If so, for what type of
services?
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No
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Yes
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7. We have two Utility Only Sessions - open forum available for you. Please share any questions
you'd like addressed.
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8. Have you identified any trends that have positively or negatively impacted your operation? If
yes, provide your comments below.
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9. Are mailed payments processed in-house or out-sourced? If in-house, what software do you
use? If out-sourced, what vendor do you use?
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Outsourced
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In-house
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10. What Customer Information System do you currently use? Is it a Utility package?
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11. Does your company accept payments directly in company local offices, customer service
centers, or with a walk-in bill payment vendor? If vendor, who do you use?
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Local Offices
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Customer Service Centers
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Vendor - walk-in bill pay
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12. Do you accept credit card payments?
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Yes
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No
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12.a Do you use a third-party vendor to provide credit card acceptance?
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Yes
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No
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12.b. Do you absorb the fee of the credit card or charge the customer? If fee; what is it? Is there a
limit for the amount you can accept?
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Yes
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What is fee and $ limit?
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No
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13. Is your company PCI compliant?
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Don't know
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Yes
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No
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Conference Attendance Questions
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14. Are you staying at the Conference Hotel? If not, why not?
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Yes
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If not, why not?
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No
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15. Will you arrive on Monday and attend the sessions, Exhibit Hall and Social Hour?
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Yes
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If not, why not?
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No
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16. Will you be with us on Wednesday evening and join us for breakfast on Thursday, September 19 at 7 AM?
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Yes
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No
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17. Will you be with us for breakfast and the session on Thursday, September 19?
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Yes
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No
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